Privacy Policy

Privacy Policy

Company: SVORA
Effective Date: 07/08/2026

SVORA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SVORA is a UK-based online retailer specialising in premium home fragrance and self-care products.

For data protection purposes, SVORA is the data controller responsible for your personal information.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Account Information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order and Transaction Information

When you purchase from SVORA, we may collect:

  • Products purchased

  • Order details

  • Payment transaction information

  • Delivery information

  • Returns and refund details

Payment information is processed securely through trusted third-party payment providers. We do not store your full payment card details.

Technical and Website Usage Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website interaction data

  • Pages visited

  • Access times

This information helps us improve website performance and customer experience.

3. How We Collect Personal Data

We collect information when you:

  • Create an account or provide your details during checkout

  • Place an order

  • Contact our customer support team

  • Subscribe to marketing communications

  • Interact with our website

  • Complete forms, surveys, or promotions

We may also receive information from trusted third-party services that support our business operations.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual Necessity

To process orders, deliver products, manage payments, and provide customer support.

Legal Obligations

To comply with accounting, tax, and regulatory requirements.

Legitimate Interests

To improve our website, prevent fraud, maintain security, and develop our services.

Consent

Where required, we will request your consent before sending marketing communications or using certain cookies.

5. How We Use Your Personal Data

We use your information to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Communicate order updates

  • Provide customer support

  • Process returns and refunds

  • Improve our website and services

  • Personalise your shopping experience

  • Send marketing communications where you have provided consent

  • Detect and prevent fraud or misuse

6. Sharing Your Personal Data

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

  • Payment providers

  • Shopify and website service providers

  • Delivery and courier companies

  • Email marketing platforms

  • Analytics providers

  • Customer support services

  • Professional advisers where required

These providers only process your information for the purposes of providing their services and are required to protect your personal data.

Delivery providers may require your name, address, email address, or telephone number to successfully deliver your order and provide delivery updates.

7. International Data Transfers

Some service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer services

  • Meet legal and accounting obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Request restriction of processing

  • Object to certain processing activities

  • Request transfer of your personal data

To exercise these rights, contact us using the details provided above.

If you believe your data has been handled incorrectly, you have the right to make a complaint to the Information Commissioner’s Office (ICO).

10. Security of Your Information

We take appropriate measures to protect your personal information, including:

  • Secure website connections using HTTPS/SSL encryption

  • Secure payment processing

  • Access controls

  • Protection against unauthorised access

  • Regular security reviews

While we take reasonable steps to protect your information, no online service can guarantee complete security.

11. Cookies

Our website uses cookies and similar technologies to:

  • Enable essential website functions

  • Remember customer preferences

  • Improve website performance

  • Understand how visitors use our website

  • Support marketing and advertising activities where consent is provided

You can manage cookie preferences through your browser settings or our cookie consent options where available.

12. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about:

  • New products

  • Offers and promotions

  • Updates from SVORA

You can unsubscribe at any time by clicking the unsubscribe link in marketing emails or contacting us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The latest version will always be available on our website with the updated effective date.