Terms of service

Terms & Conditions

Company: SVORA

Effective Date: 07/08/2026

Welcome to SVORA. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About SVORA

SVORA provides premium home fragrance and self-care products designed to enhance everyday moments of relaxation and comfort.

These Terms apply to all customers purchasing products through our website.

2. Ordering Products

When you place an order with SVORA, you are making an offer to purchase products from us.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance.

A contract between you and SVORA is formed once your order has been accepted and your products have been dispatched.

We reserve the right to cancel or refuse an order where:

Products are unavailable

Payment cannot be successfully processed

There is an error in product pricing or description

We suspect fraudulent activity

If your order is cancelled, any payment received will be refunded.

3. Product Information

We make every effort to ensure that product descriptions, images, colours, and details displayed on our website are accurate.

However, slight variations may occur due to:

Natural materials used in products

Handmade production processes

Differences in screen displays

Product images are for illustrative purposes only.

4. Pricing

All prices displayed on our website are shown in GBP (£).

Prices include applicable taxes unless otherwise stated.

Delivery charges will be added during checkout where applicable.

SVORA reserves the right to correct pricing errors before dispatch. If an incorrect price has been displayed, we will contact you before processing your order.

5. Payment

Payment must be completed in full before your order is processed.

We accept payment methods available at checkout, which may include:

Visa

Mastercard

Apple Pay

Google Pay

Other secure payment providers available through Shopify

All payments are processed securely through trusted payment providers.

If payment is declined or unsuccessful, your order will not be processed.

6. Delivery

Orders are delivered to the address provided during checkout.

Estimated delivery times are provided as guidance and are not guaranteed.

Delivery times may be affected by circumstances outside our control, including:

Courier delays

Weather conditions

Customs delays

Other unexpected events

Once your order has been delivered successfully, responsibility for the products passes to you.

To help ensure successful delivery, we may require contact details such as an email address or phone number for delivery communication.

7. Returns and Refunds

We want you to be completely satisfied with your purchase.

Our Returns & Refund Policy explains:

Eligibility for returns

Return timeframes

Refund procedures

Damaged or faulty product claims

Please review our Returns & Refund Policy before requesting a return.

Customers must contact us regarding damaged, incorrect, or faulty items within a reasonable timeframe after delivery.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel your order before it has been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled and will be handled according to our Returns & Refund Policy.

9. Product Availability

All orders are subject to product availability.

Although we aim to keep stock information accurate, products may occasionally become unavailable.

If an item becomes unavailable after purchase, we may:

Issue a full refund

Offer an alternative product with your approval

Provide store credit where appropriate

We will never substitute products without your consent.

10. Failed Deliveries

If delivery fails due to reasons including:

Incorrect delivery address provided by the customer

Customer being unavailable to receive the order

Failure to collect the parcel

Refusal of delivery

Additional delivery costs may apply for re-shipping.

Refunds may be issued after deducting any applicable delivery or return costs.

11. Website Use

You agree not to misuse our website or attempt to:

Gain unauthorised access

Interfere with website functionality

Submit false information

Engage in fraudulent activity

We reserve the right to restrict access where misuse is identified.

12. Limitation of Liability

SVORA is not responsible for indirect losses, including:

Loss of profits

Loss of business opportunities

Business interruptions

Our total liability relating to any purchase shall not exceed the amount paid for the product concerned.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

13. Data Protection

We process your personal information in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

For more information, please review our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

15. Changes to These Terms

SVORA reserves the right to update these Terms & Conditions from time to time.

The latest version will always be available on our website with the updated effective date.

By continuing to use our website or purchase products after changes are made, you agree to the updated Terms.